Plug International Help Center

How do I change my account information?

As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
How do I reset my password?

Follow the instructions here to reset your password.
Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account.
I cannot find the answers to my questions, how do I reach customer service?"

You can fill out a form to contact customer service.
Why was my order cancelled?

If your order has been canceled, please contact your financial institution to verify your payment method If you still need assistance, please contact us.
How do I check on the status of my order?

You may view the status of your order by logging into your Plug International account and clicking on Past Orders. Check your order status with your order number and email address. Click on Track Order at the footer of the page. Make sure to have order # and email address available. Confirmations are sent via email within 30 minutes when Your order has been received or Your shipment has been processed, based on the valid email address provided to us. If you did not receive any confirmation emails, please check your email spam filter. Selec pluginternational.com as a trusted website domain in your spam filter. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order. Please allow 24 to 48 hours for your order status to change.